On August 20, 2009, the unthinkable happened to Daniel and his children. A tornado completely destroyed their family home in Maple, Ontario, wiping away all their possessions. Their home was the worst affected in the area. But, early the next morning, Charles, an adjuster sent by Johnson, was the first to arrive at the scene to help Daniel and his family rebuild their lives and their home. Some of Daniel's neighbours waited days and weeks for their insurance companies to respond. Because Johnson was there to help, Daniel and his family were given peace of mind knowing that their home would be completely rebuilt.